![]() ![]() I waited almost a year, and was finally able to travel to my hometown, for the specific purpose of taking care of several financial things for my parents. I live in a state where the nearest Suntrust is 11 hours away. I was told that I would need to appear in front of a Suntrust employee to prove that I was who I said I was. ![]() I have never had any issues in the past like this but this year is the year I get my money back and go to another bank. Upon calling Suntrust immediately after this happened the woman told me it "was being taken care of" and that it would take 1 to 5 business days, by this point I am steaming so a few minutes laters I call again to get a confirmation that it was in their system to be addressed and the next lady said there was no claim made, so now I have a claim number, I'm broke, and some piece of garbage is walking around with my money. I never have nor will I ever use zelle, but I just recieved a new card due to have account hacked and thought the problem was fixed. Then he tried to get me to repeat the pin and I said no.then I questioned his credentials and where he was located and he mumbled North Carolina, and when I asked for a business address he wouldn't speak to me anymore, then I look at the computer screen in front of me looking at my and a zelle transfer for $825 comes across draining my account immediatley leaving me with $7.37. A bank that only cares for itself not the customers they're serving. Thank God I had a friend I was able to sign the check over to and he gave me the money so was able to get the medicine that evening. They're crooks trying to pull credit card scams, a debit credit card is less of an Id than anything I know of, only your name is on it, anyone can go in with any debit card and wreak havoc, that's not very secure banking they offer and the customer service stinks. Would never suggest anyone to bank at Suntrust. I called the local home office to file a complaint and nothing has ever been done, was told I would get a call back, never have. The whole thing was completely embarrassing and they did this in front of customers. When I was walking out I heard the young lady teller say something to a customer about me and started laughing behind my back. I gave up three legitimate forms of Id, even had my Sam's card with me, it has my picture on it with my name so four forms of Id and still they think I'm lying about me. He made me feel like I was a bum off the street begging money, that was my money, him and the young girl looked down on me like was beneath their standards even though or that they were trying to get info from a bank card to try and use for their purposes. I explained to him I've never had a credit card or bank account, if I had I would be at that bank and what the medicine was for. Now it's too late to drive to the main bank before closing. 10 minutes later he comes out with her telling me they couldn't cash my check. When I said that she became even ruder, grabbed both id's and went to the manager. I had enough time to get there before they close that I needed the money to pay for meds for cancer that I needed that day. This is the second time this is happened by the same young woman. A young woman working the drive thru comes over extremely rude and says they cannot cash the check. She said the food stamp card was fine so the lady starts to cash the check. She asked the lady next to her, an older woman who looked to have been working at the bank a while. The state issued an expiration and issue date on it. I had my social security card, my EBT food stamp card which is a debit card, has my name. I hand that with the check to the teller. ![]()
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